FAQs

Q) What is each slot best for?A)
15 min → Quick talk / short vent
30 min → A bit more to share
45 min → Relaxed conversation
1 hour → Deeper conversationQ) Who is the listener?A) You will speak with the same listener each time.
Your listener brings her own lived experience of navigating mental health struggles, difficult family relationships, heartbreak, friendship betrayals, financial hardships, challenging work environments, loneliness and the complexities of everyday life.
She knows that sometimes, you don't need answers or advice. You just need someone who understands, who listens without judgment, and with whom you can finally let your guard down.
That is the kind of listening she hopes to offer you.Q) Is Dear Stranger a therapy or mental health service?A) Dear Stranger is a compassionate listening service, not a clinical treatment.
This is a space where you can talk openly, share your experiences, express your thoughts and feel heard without judgment.
Our listener is not a psychiatrist, psychologist or licensed mental health professional. She does not diagnose, treat or provide medical advice for mental health conditions.
If you're experiencing mental health difficulties or need professional care, please consult a qualified mental health professional.
For mental health support in India, you may contact:
Tele-MANAS: 14416 or 1800-891-4416 (24/7, free mental health support)
KIRAN: 1800-599-0019 (mental health support and rehabilitation)
Your safety matters.🤎Q) I received a "Booking confirmed" message before making payment. Is my appointment confirmed?A) No. This message is generated automatically by the booking system. Your appointment is confirmed only after your payment is received.Q) When will I receive my refund?A) Eligible refunds are processed within 5–7 working days after verification of your booking and payment details.Q) Is advance booking or personal booking on call available?A) All bookings must be made through the website only. Direct or personal booking via call or message is not available.Q) Is rescheduling available?A) No. Due to limited availability, rescheduling is not offered.Q) How can I contact you?A) You can reach us via email at [email protected].